Last Mile DeliveryThe final delivery stage to the end customer’s door with proof of delivery, online tracking and a fleet of 158 address delivery vehicles

The last mile is the final and most visible stage of the logistics chain for the customer: delivery from the sorting center directly to the recipient’s door. The quality of the last mile shapes the customer’s impression of the entire purchasing experience, making this stage critical for e-commerce and retail chains.

Pakline Group provides last mile delivery with a fleet of 158 address delivery vehicles and in-house crews. Each delivery includes online tracking, proof of delivery and real-time result recording. This ensures process transparency for both the business and the final customer.

The service is designed for online stores, marketplaces, retail chains and direct-to-consumer brands that need reliable customer delivery with a high service level and controlled SLA.

Key indicators

What is included in last mile delivery

Pakline Group’s last mile delivery service covers the entire final stage of the chain:

• Receiving and sorting cargo at the hub for routing by delivery zones.
• Coordinating the delivery time window with the recipient via call center or SMS.
• Door-to-door delivery by mobile crews using an optimized route.
• Proof of delivery: electronic signature, photo confirmation and system status.
• Handling non-standard situations: repeat delivery, rescheduling and returns.

Last mile for e-commerce

For online stores, last mile speed and reliability directly affect customer loyalty and repeat purchases. Pakline Group provides next-day delivery on key routes, flexible time windows and proactive customer notifications about delivery status.

Integration with the online store platform automates the exchange of orders and statuses. For a full order-processing cycle, fulfillment is available — from product storage to picking and delivery to the buyer.

Mobile crews and proof of delivery

Each Pakline Group courier crew works with a mobile application that receives route tasks and records the result of every delivery. The recipient’s electronic signature and photo proof of delivery are instantly synchronized with the central system, creating a complete evidence base and eliminating disputes.

GPS monitoring allows real-time tracking of crew movement and operational rerouting when necessary. The client receives notifications at every key stage — from courier departure to completed delivery.

SLA and quality control

Pakline Group’s last mile delivery operates under a clearly defined SLA. Key metrics include on-time delivery, first-attempt delivery success rate, recipient contact rate and repeat delivery rate. Regular monitoring of these metrics allows us to maintain a high service level and quickly eliminate problem points.

Why businesses choose Pakline Group

An owned fleet of 158 address delivery vehicles means no dependence on random couriers. Proof of delivery with photo confirmation ensures complete transparency and an evidence base. Controlled SLA and online tracking provide predictability for both business and customer. Last mile delivery integrates with long-haul transportation and B2B delivery for a complete logistics cycle.

Need a reliable logistics partnet?

Pakline Group provides last mile delivery with control at every stage and a high service level for your customers.