E-commerce DeliveryA full logistics cycle for online retail: fulfillment, order picking, customer delivery, cash on delivery and returns processing

E-commerce logistics is a comprehensive service covering the entire path of a product from the online store warehouse to the buyer’s door and back in case of return. For online businesses, logistics speed, accuracy and transparency directly influence conversion, repeat purchases and brand reputation.

Pakline Group provides turnkey e-commerce logistics: product storage, order picking and packing, customer delivery, cash on delivery (COD), online tracking and returns. This allows online stores to focus on sales while entrusting all operational logistics to a professional operator.

The service is designed for online stores, marketplace sellers and direct-to-consumer brands of any scale — from startups to companies with tens of thousands of orders per month.

Key indicators

Fulfillment: turnkey logistics

Fulfillment is the full outsourcing of warehousing and delivery logistics for online retail. Pakline Group receives goods from the supplier, provides address-based warehouse storage and, when an order is received, picks, packs and ships it to the buyer. The business is freed from the need to invest in its own warehouse infrastructure and staff.

Pick & pack and order processing

Pick & pack is the core of e-commerce logistics. Microsoft Dynamics AX WMS creates picking tasks, a warehouse employee assembles the order according to the specification, and the product is then packed and labeled. The system automatically verifies order accuracy, minimizing errors and returns.

Customer delivery and cash on delivery (COD)

Delivery to the final customer is performed by an owned fleet of 158 vehicles within the last mile. Pakline Group supports cash on delivery (COD): the buyer pays for the product upon receipt, and funds are transferred to the online store. Flexible time windows and proactive notifications increase the first-attempt delivery success rate.

Online tracking and integration

Every order includes online tracking available to the buyer in real time. Integration with the online store platform (API, EDI) automates the exchange of orders, statuses and stock balances. This ensures data synchronization without manual entry or errors.

Returns processing (revese logistics)

Returns are an integral part of e-commerce. Pakline Group provides an organized reverse logistics process: collecting goods from the buyer, checking condition, and returning them to the warehouse or into circulation. Clear returns handling increases customer satisfaction and reduces operational losses for the online store.

Why businesses choose Pakline Group

A full turnkey cycle — from storage to delivery and returns. Owned warehouses of 69,000+ m² and a fleet of 158 vehicles provide control over the entire process. Microsoft Dynamics AX WMS and integration provide accuracy and automation. E-commerce logistics is combined with warehouse complexes and cold chain logistics for products that require temperature control.

Need a reliable logistics partner?

Pakline Group provides turnkey logistics for e-commerce — so you can focus on sales, not operations.